Refund and Return Policy

Refund and Return Policy

Introduction
At YourHairMatter, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, please read our refund and return policy carefully.

Returns
We accept returns on unused and unopened products within 14 days of delivery. To initiate a return, please contact our customer service team at support@yourhairmatter.store.

Refunds
Refunds will be processed once we receive the returned items and confirm they are in original, unopened condition. Shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Exchanges
If you would like to exchange an item, please contact us, and we will provide further instructions. We will exchange products of equal value.

Damaged or Faulty Goods
If you receive a damaged or faulty product, please contact us immediately. We will provide a full refund or replacement at no additional charge.